Weatherford Democrat

Community News Network

March 24, 2014

Retirees' paperwork, stuck in a mine, points to government's balky IT problems

(Continued)

BOYERS, Pa. —

Those three process their files digitally, not on paper. Since the 1980s, the U.S. government has been trying — and failing — to do the same thing here.

The first time, work began in 1987. Years passed. About $25 million was spent, according to the Government Accountability Office. But within the government, officials started to worry that it wasn't working.

"The reports [from the contractor] just asserted that they had written X lines of code. . . . For an executive, that's just invisible; you don't know what it means," said Curtis Smith, who oversaw retirement processing from 1989 to 1994. He was a longtime federal employee with a doctorate in English literature, supervising a massive technology project.

"I had no idea [if] they were making progress from month to month. And I just sort of took it on faith that they could make it work," Smith said. "And they never did."

In 1996, two years after Smith left the government, officials finally pulled the plug on that project. Then, in 1997, the government tried again.

First it tried revamping the system in-house. Then it scrapped that plan and hired contractors. After years of work, the system the contractors built was supposed to be ready by early 2008.

But by 2007, there were concrete warnings that it again wasn't going to work.

"Every time we would do what I would call a stress test, we would come up with abysmal numbers — like an 18 percent success rate," said Robert Danbeck, who was overseeing the project. The root of the problem, he said, was that the system had trouble synthesizing information from so many sources and calculations based on so many laws. "We would go back and look at what caused it, and it was always just so many pieces, trying to tie things together."

Text Only
Community News Network
Must Read
Top News
House Ads
AP Video
Raw: Corruption Trial Begins for Former Va Gov. The Carbon Trap: US Exports Global Warming UN Security Council Calls for Gaza Cease-fire Traditional African Dishes Teach Healthy Eating 13 Struck by Lightning on Calif. Beach Baseball Hall of Famers Inducted Israel, Hamas Trade Fire Despite Truce in Gaza Italy's Nibali Set to Win First Tour De France Raw: Shipwrecked Concordia Completes Last Voyage Raw: Sea Turtle Hatchlings Emerge From Nest Raw: Massive Dust Storm Covers Phoenix 12-hour Cease-fire in Gaza Fighting Begins Raw: Bolivian Dancers Attempt to Break Record Raw: Israel, Palestine Supporters Rally in US Raw: Air Algerie Flight 5017 Wreckage Virginia Governor Tours Tornado Aftermath Judge Faces Heat Over Offer to Help Migrant Kids Kangaroo Goes Missing in Oklahoma More M17 Bodies Return, Sanctions on Russia Grow Raw: Deadly Tornado Hits Virginia Campground
Poll

The City of Weatherford is considering an ordinance that would ban smoking inside restaurants and enclosed areas where food is prepared, sold or consumed. Do you agree with this proposal?

Yes
No
Undecided
Don't care
     View Results