Weatherford Democrat

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February 2, 2014

New mobile app connects citizens

On Monday, the City of Weatherford is launching a new smartphone mobile app called Weatherford 311.

It’s a free tool designed to let citizens identify civic issues and report them directly to the city for quick resolution.

“The 311 app uses the built in GPS in a smartphone to automatically report the problem’s location, simplifying the reporting process while increasing the reliability of the problem area for service crews,” said City of Weatherford GIS Analyst Austin Nichols.

Users can collect pictures, video or audio to submit with the report improving the efficiency by which City departments deploy resources to correct the submitted request.

Weatherford 311 users will be able to report problems for the city to address, including:

• Potholes.

• Busted sidewalks.

• Graffiti.

• Water leaks.

• Street light outages.

• Abandoned vehicles.

• Stray animals.

• Consumer health complaints.

• And more.

“With the potential challenges faced by a growing city,” Nichols said, “Weatherford 311 will help the City of Weatherford become a connected community through the use of technology.  The simplicity of the application ensures that all citizens have the opportunity to report issues and make a difference in their community.”

In addition to empowering citizens to take an active role in improving their community, Weatherford 311 will also provide an opportunity for the City to use technology to save time and money plus increase transparency and accountability.

Ultimately, it creates a positive, collaborative solution for real action that engages citizens and streamlines government procedures.

Weatherford 311 can be found in the app store of all major smartphone platforms. Simply search for “Weatherford 311.”

Reports can also be created from a desktop computer at the City of Weatherford website www.ci.weatherford.tx.us/ under the "Service Request" tab.

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