Weatherford Democrat

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January 20, 2013

VA moves to paperless claims processing


• Establish veterans claims entirely in a digital environment as “e-folders.”

• Receive, store and view veterans submitted claim documents electronically.

• Identify and track the evidence the VA needs from beneficiaries and other outside sources.

• Quickly direct claims electronically among regional offices to better match the VA’s workload with available workforce capacity.

The system also enables the VA claims processors to access online rules-based calculators and drop-down menus, to enhance standardization and accuracy of decisions, for both electronic claims and those received by the VA in paper form and uploaded into VBMS. Processors will also use VBMS to generate letters to veterans concerning their claim status and send requests to private physicians for medical records needed to evaluate claims.

When VBMS is combined with the VA’s other transformation initiatives, including improved claims rater training, cross-functional claims handling teams, and prioritized lanes to speed processing based on the type of claim, the VA is positioned to meet priority goals set for processing veterans claims in 125 days or less, at 98 percent accuracy, by the end of 2015. For additional information visit

Speak to you again next week.

Jim Vines is commander of AmVets Post 133.

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