Weatherford Democrat

Veterans' Corner

February 10, 2013

ACE aims to shorten claims processing times

By JIM VINES

A new initiative has been launched by the Department of Veterans Affairs, that will assist in helping with the requirement for an in-person medical examination for some veterans and shorten the time it takes to process veterans’ disability compensation claims.

The initiative is called Acceptable Clinical Evidence (ACE). This initiative was developed by both the Veterans Health Administration (VHA) and the Veterans Benefits Administration (VBA) in a joint effort to provide a more dedicated approach for disability examinations. Use of the ACE process opens the possibility of doing assessments without an in-person examination when there is sufficient information in the record.

Under ACE practices, a VA medical provider completes a Disability Benefits Questionnaire (DBQ) by reviewing existing medical evidence. This evidence can be supplemented with information obtained during a telephone interview with the veteran, alleviating the need for some veterans to report for an in-person examination. ACE is a process improvement that will help the VA to eliminate some of the claims backlog and provide more timely benefits to veterans, their families and survivors. Also, this saves the veteran the inconvenience and costs associated with attending medical examinations.

Once a VA medical provider determines the VA records already contain sufficient medical information to provide the needed documentation for disability rating purposes, the requirement for veterans to travel to a medical facility for an examination may be eliminated.

If the VA can complete a DBQ reviewing medical records already on file, it will use the ACE process. This would then expedite the determination of disability ratings, in turn eliminating the wait time to schedule and conduct an exam from the claims process. During a 15 month pilot test at one of the VA’s regional claims processing offices, 38 percent of claims submitted were eligible for ACE.

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