After Horseshoe Bend residents have struggled with no water or little water pressure since June 18, the water was back on with normal pressure Wednesday morning.
The Texas Commission on Environmental Quality was again contacted by several residents who had no water on Sunday.
“On July 1, the TCEQ requested that Texas Rain [Holding Company] provide a status update and Texas Rain staff indicated that a repair crew was scheduled to be on-site on July 2, to repair small leaks that had been detected in the distribution system,” TCEQ Media Relations Specialist Brian McGovern said. “They also stated they have determined that they lost production in two of the wells, which they believe is the cause of the low pressure/water outage.”
McGovern said Texas Rain, which is the owner and operator of the HSB water system, repaired one of the leaks on Tuesday and was working to repair the second leak.
“They state that plant one had to be shut down due to the repairs and is still down,” McGovern said. “Texas Rain also stated the low disinfectant residuals were due to empty chlorine bottles and new ones have been ordered. In addition, they said the well service company will be on site [Wednesday].”
Although the water seemed back to normal Wednesday morning, resident Helen Vidrine is tired of dealing with the continuous problems.
“I love Horseshoe Bend, I’ve always loved it. We moved back in 1996 when my husband retired so we could both play golf. I had the prettiest yard — flowers everywhere, and we watered every day practically. Now, my yard is nothing but a beach because we haven’t watered in over five years and I’m angry about it,” Vidrine said. “There’s no sense in this. We elderly people have a hard time because it’s kind of hard to stay sanitary if you have no water period, and this has not been going on just recently, it’s been going on for years.”
Vidrine said she wants Texas Rain to get a small business loan and replace the pipes underground.
“There’s a way they could fix this thing, get a small business loan. I don’t mind paying a little bit more a month if you can do that so we can cover part of the expenses. Get a small business loan and replace those pipes,” Vidrine said. “You will never be able to use the pipes that are there. They were put in in the early ’70s, late ’60s, and they’re gone — they weren’t the best pipes to begin with. So if they just get a loan and put in all new pipes everywhere, the problems would be over. There would be no water problems.”
The Better Business Bureau shared documents with the Weatherford Democrat that showed on May 3 an emergency order was filed by TCEQ in Perrin, Texas, appointing a temporary manager to operate the water system after continued violations from Texas Rain and Perrin Water Systems, Inc.
The BBB could not say whether this order was strictly for Perrin or if it also included other water systems owned and operated by Texas Rain.
“Texas Rain Holding Company Inc. currently has an F rating with the Better Business Bureau,” BBB Director of Investigations Dalton Huey said. “BBB has received six complaints against the company since December 2016. The company has not responded to any of the complaints BBB has received.”
Huey said residents can file complaints with the BBB by visiting bbb.org and searching for Texas Rain Holding Company Inc.
HSB resident Linda Alg said this incident isn’t the worst, but is probably the second worst water incident they’ve had since she’s lived there.
“Last year, about this same time, when the tanks were leaking was the worst because nobody was prepared for that. This is probably the second, so hopefully it’s fixed,” Alg said. “We can’t pump water from the river for use, it’s illegal and we’re on boil notices constantly — we don’t get any notice not to boil.”
Alg said the water pressure they had Wednesday was the best they’ve had all year.
A similar situation was occurring in Brazos Ridge Estates and Western Lake Estates areas, but according to the water company over those systems, SouthWest Water Company, the issue has been resolved.
“I thought maybe it was just we had a leak or something because the pressure is so low. It’s been weeks now and sometimes there’s water and sometimes there’s not,” Tammie Watson, who lives just outside the Western Lakes subdivision, said. “We’ve had problems with no water in the past and I’ll call them and they’ll say yeah there’s a leak or whatever, but not like this. This is a whole different ballgame because you never know what you’re going to get when you turn the water on — if you’re going to get anything or a trickle or full blown water.”
According to a statement from SouthWest Water Company, a leak was discovered Monday in the area.
“On July 1, we received calls from customers in Western Lakes Estates that they didn’t have water or had low pressure in the area. Our field crew discovered a leak and repaired it on-site that day. Due to standard protocol after repairing a leak, we must disinfect and flush the pipes, as well as collect bacterial samples for testing,” according to the statement. “Following the repair, a valve was discovered in an incorrect position that impacted the water pressure. The issue was corrected immediately upon discovery and resolved.
“We apologize for any inconvenience this has caused our customers. All plants are operating as normal and water pressure has been restored.”